FAQ

Where do you deliver?

We currently sell and deliver to the United States. Prices are in USD.

How long should I plan for delivery?

Preparation takes 5–10 business days after confirmation and receipt of necessary information. Standard carrier transport takes another 10–15 business days after dispatch. The combined standard planning window is 15–25 business days, not a guaranteed arrival date.

What does shipping cost?

Standard shipping is $5.99 below $50 in discounted merchandise and free from $50. Expedited shipping is $7.99 and does not remove preparation time.

How do I choose an activity?

Consider the child’s interests, individual needs and manufacturer age and safety instructions. Our selection guide offers a starting point.

Can I change an order?

Email us promptly. Changes and cancellations depend on preparation and dispatch status.

Can I return an item?

Request a return within 30 days of receipt. Contact us before sending it back. Approved refunds are processed within 10 business days after the return is received and inspected; bank posting time is additional.

What if an item is damaged or incorrect?

Email your order number, a description and photographs where available. Keep the packaging while we review the issue.

How can I contact you?

Guangzhou Haichuang Cross-border E-commerce Co., Ltd.
Cai Ronghao, CEO
Rooms 476–478, 4th Floor, Building 2, No. 16 Yunshan Avenue, Shaxu Yi, Shiqiao Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China.
service@dawnspindle.com