Terms of Service

Effective November 9, 2026. These terms govern use of Dawnspindle and purchases from Guangzhou Haichuang Cross-border E-commerce Co., Ltd.

Using our store

Purchases must be made by an adult with legal capacity or with valid authorization. Provide accurate order and contact details. Do not misuse the site, interfere with its operation or upload unlawful content.

Products and information

Read the individual listing and supplied instructions before purchase and use. Display colours can vary by screen. Background props are excluded unless expressly listed. Do not infer materials, dimensions, certification or age suitability from imagery alone. Contact us if a detail needed for your purchase is unclear.

Prices and payments

Prices are in USD. Applicable taxes and shipping are shown at checkout. Available payment methods appear during checkout. Review the total before submitting an order. We may correct a pricing or listing error and will contact affected customers about the options available, including cancellation and refund where appropriate.

Orders and cancellations

An automated acknowledgment confirms receipt of an order, rather than guaranteeing fulfilment. If we cannot fulfil an order, we will contact you and arrange the appropriate refund. Requests for changes or cancellation should be sent promptly and remain subject to order progress.

Shipping and returns

Our Shipping Policy and Return Policy form part of the purchase terms. Standard preparation and transport are separate: 5–10 business days for preparation plus 10–15 business days for carrier transport, giving an estimated 15–25 business day planning window. Delivery estimates are not guaranteed dates. Return requests are accepted within 30 days of receipt subject to our policy and applicable rights.

Product use

Follow the manufacturer’s warnings, age guidance and instructions. Adults must select and supervise activities as directed. Stop using damaged items. No general store statement replaces the instructions for a particular product.

Intellectual property and third-party services

Store content is protected by applicable intellectual-property rights. Access to our store does not grant permission to reproduce content commercially. Third-party websites and payment services operate under their own terms; review those terms when using them.

Privacy

See our Privacy Policy for how personal information is used and how to make a rights request. Do not send passwords or full payment card details to customer support.

Responsibilities and limitations

We take reasonable care in operating the store but cannot promise uninterrupted access. Any limitations apply only to the extent permitted by law and do not exclude liability or remedies that cannot legally be excluded.

Applicable law and disputes

These terms are governed by the laws of the People’s Republic of China, subject to mandatory protections available to consumers in their place of residence. Disputes may be brought before the competent courts at the company’s location, without limiting any non-waivable right to use another competent forum. Contact us first so we can attempt to resolve the issue.

Changes and contact

Updates will be posted here. The terms applicable to a purchase are those in effect when that order was placed, unless a change is legally required.

Guangzhou Haichuang Cross-border E-commerce Co., Ltd.
Cai Ronghao, CEO
Rooms 476–478, 4th Floor, Building 2, No. 16 Yunshan Avenue, Shaxu Yi, Shiqiao Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China.
service@dawnspindle.com