Privacy Policy

Effective November 9, 2026. Dawnspindle is operated by Guangzhou Haichuang Cross-border E-commerce Co., Ltd. This notice describes our handling of personal information when you browse, shop or contact us.

Information we collect

You provide contact, billing, delivery and order information during purchases and support conversations. Payment providers process payment details. Shopify and other necessary service providers may collect device identifiers, browser information, IP address, cookie data and interactions with our store.

Sources and purposes

Information comes from you, your device, Shopify and providers that support store operations. We use it to process payments and orders, arrange delivery, manage returns, answer requests, prevent fraud, maintain security and comply with legal obligations. Where permitted and consistent with your choices, it may also support analytics, personalization and marketing.

Sharing and Shopify

We share information needed by hosting, payment, shipping and customer-support providers. Shopify hosts our store and processes information to provide and improve its services. Shopify may act as an independent controller for certain activities described in its privacy policy. We may also disclose information when legally required, to protect rights, or in connection with a lawful business transfer.

Cookies and marketing choices

Essential cookies support functions such as checkout and security. Other cookies may support analytics, preferences or advertising subject to applicable requirements and your choices. Use the store’s cookie preferences where offered, or contact us about your choices. You can unsubscribe from marketing emails using their unsubscribe link. Order and service emails may still be sent.

Retention and international processing

We keep information as needed for the purposes described, including transaction records, legal obligations and dispute resolution. Retention depends on record type and applicable requirements. Information may be processed outside your country by us and our providers, including in China and locations used by Shopify. Applicable safeguards are used where required.

Security

We use appropriate measures to protect information, but no system guarantees absolute security. Do not email passwords or full payment card details.

Children

Purchases and store accounts are intended for adults. We do not knowingly seek personal information directly from children. A parent or guardian may contact us if they believe a child has provided personal information.

Your requests and rights

Depending on your location, you may have rights to access, correct, delete or obtain information, object to certain processing, or opt out of sale, sharing or targeted advertising as defined by applicable law. Email service@dawnspindle.com with your request. We may verify identity and authorized-agent authority as needed. We will respond within applicable time limits and will not discriminate for exercising rights.

For processing controlled by Shopify, visit the Shopify privacy portal. Our Privacy Choices page provides store request options.

Complaints and changes

Contact us with privacy concerns. You may also have a right to complain to your local supervisory authority. We will update this notice and its effective date when our practices change and provide additional notice where required.

Controller and contact

Guangzhou Haichuang Cross-border E-commerce Co., Ltd.
Cai Ronghao, CEO
Rooms 476–478, 4th Floor, Building 2, No. 16 Yunshan Avenue, Shaxu Yi, Shiqiao Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China.
service@dawnspindle.com