Shipping Policy
Dawnspindle delivers to the United States. All shipping charges are in USD.
Shipping options and charges
- Standard shipping: $5.99 when the discounted merchandise subtotal is below $50; free when it is $50 or more.
- Expedited shipping: $7.99. This option does not remove preparation time. No guaranteed expedited delivery date is offered.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Preparation and carrier transport are consecutive stages. The standard planning window is their combined estimate, rather than a delivery guarantee. Business days exclude weekends and public holidays. Missing order information can delay the start of preparation.
Tracking your shipment
Shipment confirmation and available tracking information are sent to the email address used at checkout after dispatch. A label being created does not necessarily mean the carrier has received the parcel. Contact us if tracking does not progress or the estimated window has passed.
Address corrections and cancellation requests
Email us as soon as possible with your order number and the requested change. We will check whether a correction or cancellation is still possible. Changes cannot be guaranteed once preparation or dispatch has progressed. If cancellation is no longer possible, our Return Policy applies after delivery.
Delays, damage and missing parcels
Weather, holidays, carrier disruption and customs checks may extend estimates. Contact us for help investigating delayed or missing shipments. If an item arrives damaged or incorrect, retain the packaging and send your order number, a description and photographs where available. We will review the issue and arrange an appropriate resolution; nothing in this policy limits applicable consumer rights.
Taxes and duties
Applicable taxes and shipping charges shown at checkout form part of your order total. Any destination charges not collected at checkout are subject to applicable rules; contact us before ordering if you need clarification. We do not promise that every shipment is free of import charges.
Contact and business details
Dawnspindle is operated by Guangzhou Haichuang Cross-border E-commerce Co., Ltd.
Contact: service@dawnspindle.com
Responsible contact: Cai Ronghao, CEO.
Rooms 476–478, 4th Floor, Building 2, No. 16 Yunshan Avenue, Shaxu Yi, Shiqiao Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China.