Order Changes & Cancellations

Contact us promptly

Email service@dawnspindle.com with your order number and the requested change. For an address correction, provide the complete corrected delivery address.

Before dispatch

We will check the preparation status and whether a cancellation or change can still be made. A request is not a confirmation; please wait for our response. We cannot guarantee a change once an order has progressed.

After dispatch

We may be unable to redirect or stop the parcel once it has been handed to the carrier. If cancellation is no longer possible, consult our Return Policy after delivery.

Approved cancellations

Approved refunds are returned to the original payment method. Payment-provider processing time may apply. Your mandatory consumer rights remain unaffected.

Contact

Guangzhou Haichuang Cross-border E-commerce Co., Ltd.
Cai Ronghao, CEO
Rooms 476–478, 4th Floor, Building 2, No. 16 Yunshan Avenue, Shaxu Yi, Shiqiao Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China.
service@dawnspindle.com